Refund policy

Due to the personalized and custom nature of our embroidered products, all sales are final. We do not accept returns, exchanges, or offer refunds on custom-designed items, as each piece is made specifically to your specifications with your chosen names and designs.

Quality Guarantee: We take pride in our craftsmanship. If you receive a product with a defect in materials or workmanship, please contact us within 7 days of delivery with photos, and we will work with you to make it right.

Order Accuracy: Please carefully review your personalization details (names, spelling, design placement) before placing your order. We are not responsible for errors in personalization information provided by the customer.

If you have any questions about your order before purchasing, please contact us at us at southernknotembroidery@yahoo.com.

You can always contact us for any return question at southernknotembroidery@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), CUSTOM PRODUCTS (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.